Refund policy
Our Commitment
We take pride in delivering high-quality organic fertilizer products to help your plants and soil thrive. If you're not completely satisfied with your purchase, we're here to help.
1. Eligibility for Returns
We accept returns within 30 days of the delivery date, provided the following conditions are met:
- The product is unused and unopened in its original sealed packaging
- The item is in the same condition as received
- The original receipt or proof of purchase is included
Note: Due to the nature of organic agricultural products, we are unable to accept returns on opened or partially used fertilizer bags/containers for hygiene and quality control reasons.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or partially used fertilizer products
- Products damaged due to improper storage by the customer
- Bulk order quantities (25 kg and above) — unless the product is defective
- Items purchased during clearance or final sale
- Free samples or promotional products
3. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will:
- Arrange a free replacement or issue a full refund
- Cover all return shipping costs in such cases
To process your claim, please email us at farmerbenchsupport@gmail.com with:
- Your order number
- Photos of the damaged/defective product and packaging
- A brief description of the issue
4. How to Initiate a Return
- Email us at farmerbenchsupport@gmail.com or contact us via mobile phone with your order number and reason for return
- Wait for our confirmation and return instructions (within 1–2 business days)
- Pack the product securely in its original packaging
- Ship the item to our address
Please do not send items back without prior authorization. Unauthorized returns may not be processed.
5. Return Shipping Costs
| Reason for Return | Who Pays Shipping? |
|---|---|
| Changed mind / no longer needed | Customer |
| Wrong item ordered by customer | Customer |
| Defective / damaged product | We cover the cost |
| Wrong item sent by us | We cover the cost |
6. Refunds
Once your return is received and inspected:
- You will receive an email notification about the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within 5–7 business days
- Shipping charges are non-refundable unless the return is due to our error
Bank processing times may vary. If you haven't received your refund after 7 business days, please check with your bank before contacting us.
7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at farmerbenchsupport@gmail.com.
8. Cancellations
- Orders can be cancelled within 24 hours of placement for a full refund
- Once an order has been dispatched, it cannot be cancelled — the return process must be followed instead
9. Contact Us
For any return or refund queries, reach out to us:
- 📧 Email: farmerbenchsupport@gmail.com
- 📞 Phone: +91 93607 63060
- 🕐 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
- 🌐 Website: farmerbench.com
This policy applies to all orders placed through our store. We reserve the right to update this policy at any time. Changes will be posted on this page with a revised effective date.