Shipping policy
1. Overview
At Farmer Bench, we are committed to delivering our organic fertilizer products to you safely, on time, and in perfect condition. Please read this Shipping Policy carefully to understand our shipping practices, timelines, and charges.
2. Shipping Locations
We currently ship to the following locations:
- All major cities and towns across India
- Rural and semi-urban areas (subject to courier serviceability)
- We do not ship internationally at this time
If you are unsure whether we deliver to your area, please enter your PIN code at checkout or contact us before placing your order.
3. Order Processing Time
| Order Type | Processing Time |
|---|---|
| Standard orders | 1–2 business days |
| Bulk / wholesale orders (25 kg+) | 2–3 business days |
| Orders placed on weekends/holidays | Processed the next business day |
- Orders placed before 2:00 PM IST on a business day are typically processed the same day
- Orders placed after 2:00 PM IST will be processed the following business day
- You will receive a shipment confirmation email with a tracking number once your order is dispatched
4. Estimated Delivery Timeframes
| Destination | Estimated Delivery Time |
|---|---|
| Metro cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata) | 2–4 business days |
| Tier 2 & Tier 3 cities | 3–5 business days |
| Rural / remote areas | 5–8 business days |
| North-East India & remote hill areas | 7–10 business days |
Please note: These are estimates only. Actual delivery times may vary due to courier delays, weather conditions, local holidays, or other unforeseen circumstances.
5. Shipping Charges
| Order Value | Shipping Charge |
|---|---|
| All orders | FREE Shipping |
Shipping charges (if applicable) are displayed clearly at checkout before payment.
6. Shipping Partners
We work with trusted courier and logistics partners to ensure safe and timely delivery of your orders, including:
- Delhivery
- Shiprocket
- Blue Dart
- DTDC
- India Post (for remote/rural areas)
The courier partner assigned to your order may vary based on your location and order size.
7. Order Tracking
Once your order is dispatched:
- You will receive a shipping confirmation email with your tracking number
- Use the tracking number on the courier partner's website to track your order
- You can also track your order by visiting shop.farmerbench.com/track-order or contacting us directly
If you have not received a tracking number within 3 business days of placing your order, please contact us.
8. Packaging
We take great care in packaging our organic fertilizer products to ensure they arrive in excellent condition:
- All products are packed in sturdy, leak-proof packaging
- Bags and containers are sealed to prevent moisture damage during transit
- Fragile or liquid fertilizer products are given additional protective wrapping
- We use eco-friendly packaging materials wherever possible, in line with our commitment to sustainability
9. Bulk & Wholesale Orders
For bulk orders (25 kg and above) or wholesale purchases:
- Please contact us at farmerbenchsupport@gmail.com or +91 93607 63060 before placing the order
- Bulk orders may require additional processing time of 2–3 business days
- Special shipping rates will be quoted based on weight, volume, and destination
- In some cases, bulk orders may be dispatched via transport/freight services rather than standard courier
10. Delivery Attempts & Failed Deliveries
- Our courier partners will attempt delivery up to 2–3 times
- If delivery fails due to an incorrect address or unavailability of the recipient, the package may be returned to us
- In case of a returned shipment, re-delivery charges will apply and must be paid before re-dispatch
- Please ensure your delivery address and phone number are accurate at the time of placing the order
11. Damaged or Lost Shipments
Damaged on Arrival
If your order arrives damaged:
- Take photos or a video of the damaged package and product immediately
- Contact us within 48 hours of delivery at [your email]
- We will arrange a free replacement or full refund after verifying the damage
Lost in Transit
If your order has not been delivered within the expected timeframe:
- Allow an additional 2–3 business days before raising a concern
- Contact us with your order number and tracking details
- We will investigate with the courier and provide a resolution within 5–7 business days
12. Address Changes
- Address changes can be requested within 12 hours of placing the order
- Once the order is dispatched, we are unable to change the delivery address
- Please double-check your address carefully before confirming your order
13. Delays Beyond Our Control
We are not responsible for shipping delays caused by:
- Natural disasters, floods, or extreme weather conditions
- Public holidays or government-declared lockdowns
- Courier partner operational disruptions
- Incorrect or incomplete address provided by the customer
- Customs or regulatory holds (for inter-state restricted agricultural products, if applicable)
We will do our best to keep you informed in case of any significant delays.
14. Special Notes for Agricultural Products
- Some states in India may have restrictions on the movement of certain fertilizers or soil amendments under local agricultural laws
- If your order cannot be fulfilled due to such restrictions, we will notify you and issue a full refund
- It is the customer's responsibility to ensure that the product is legally permissible in their state or region
15. Contact Us
For any shipping-related queries, please get in touch with us:
- 📧 Email: farmerbenchsupport@gmail.com
- 📞 Phone: +91 93607 63060
- 📍 Address: No. 34, Co-Operative Bank Street,
Pasur, Modakurichi, Erode, Tamil Nadu - 🕐 Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
- 🌐 Website: farmerbench.com
This Shipping Policy is subject to change without prior notice. Any updates will be reflected on this page with a revised effective date.